PRIVACY POLICY
• Visit https://claudia-romero.com or any website linked to this privacy notice
• Contact us or engage with us through services, programmes, events, travel experiences, forms, email communications, or marketing activities.
For full details, please read this Privacy Policy in full.
TABLE OF CONTENTS
– subscribe to updates or marketing communications
– make a purchase or booking
– otherwise interact with us directly
– email address
– phone number
– job title or business information
– contact preferences
– booking or enquiry details
– information voluntarily provided through forms or communications
Payments are securely processed by trusted third-party providers including Stripe and PayPal. We do not store or have direct access to full payment card information.
You can review their privacy policies here:
– Stripe: https://stripe.com/gb/privacy
– PayPal: https://www.paypal.com/myaccount/privacy/privacyhub
Accuracy of Information.
Please ensure that any information you provide to us is accurate, complete, and up to date. You must notify us of any changes to such personal information.
When you visit or interact with our website, certain information may be collected automatically for security, analytics, and website functionality purposes. This information may include:
– IP address
– browser type and device information
– operating system
– language preferences
– pages viewed and time spent on the website
– referring websites or links
– general geographic location based on IP address
This information does not usually identify you personally.
Like many websites, we use cookies and similar technologies to improve website performance, user experience, analytics, and marketing.
You can read more in our Cookies Policy: https://claudia-romero.com/cookies-policy/.
Log and Usage Data.
We may automatically collect technical and usage information such as:
– dates and times of visits
– pages viewed
– interactions with the website
– error reports and diagnostic information
– browser and device settings
Device Information Data.
We may collect limited information about the device used to access the website, such as:
– device type
– browser type
– operating system
– internet service provider
– general device configuration information
Location Data.
We may collect general location information based on IP address and browser settings for analytics, security, and website functionality purposes.
Information Collected from Other Sources
In short: We may occasionally receive limited information from trusted third-party sources.
To help improve our services, marketing, communications, and customer experience, we may occasionally receive information from:
– social media platforms
– marketing or analytics providers
– affiliate or referral partners
– publicly available sources
This may include information such as:
– name
– mail address
– social media profile information
– business or professional details
– marketing or engagement insights
Any information received from third-party platforms is subject to the privacy settings and policies of those platforms.
Depending on how you interact with us, we may process your personal information for the following purposes:
To Provide Services and Experiences
We may use your information to:
– deliver services, programmes, events, travel experiences, or digital products
– manage enquiries, bookings, purchases, or requests
– provide customer support and respond to questions
To Communicate with You
We may contact you regarding:
– enquiries or bookings
– updates relating to services or experiences
– administrative or account-related information
– changes to policies, terms, or services
To Process Payments and Manage Orders
We may process information necessary to:
– manage payments and transactions
– confirm bookings or purchases
– administer cancellations, refunds, or changes where applicable
To Send Marketing and Promotional Communications
Where permitted by law or where you have given consent, we may send updates, newsletters, promotions, or information about services, programmes, events, or travel experiences that may be relevant to you.
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?‘
To Improve Our Website and Services
We may analyse how visitors use our website and services to help us:
– improve user experience
– understand website performance
– identify trends and areas for improvement
– develop more relevant content, services, or marketing
To Maintain Security and Prevent Fraud
We may process information to:
– protect the website and services
– monitor for suspicious activity
– prevent fraud, misuse, or unauthorised access
To Comply with Legal Obligations
We may process personal information where necessary to comply with legal, regulatory, accounting, or tax obligations.
Travel Experiences and Events
For travel experiences, retreats, walking journeys, or events, additional information may occasionally be processed where necessary to organise and deliver the experience safely and effectively. This may include:
– emergency contact information
– accommodation preferences
– dietary requirements
– travel preferences
– relevant mobility or health information voluntarily provided by you
To Protect Vital Interests
In limited circumstances, we may process information where necessary to help protect an individual’s safety or wellbeing.
If you are located in the United Kingdom or European Economic Area (EEA), the UK GDPR and GDPR require us to explain the legal bases we rely on when processing personal information.
We may process your information under one or more of the following legal bases:
Consent
We may process your information where you have given us clear consent to do so for a specific purpose, such as subscribing to marketing communications or requesting information.
You can withdraw your consent at any time by contacting us or unsubscribing from communications where applicable.
Performance of a Contract
We may process your information where it is necessary to:
– provide services, programmes, events, or travel experiences
– process purchases or bookings
– fulfil contractual obligations
– respond to requests prior to entering into an agreement
Legitimate Interests
We may process your information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include:
– improving our website, services, and user experience
– understanding how visitors interact with our website
– developing relevant content and marketing
– communicating with clients and enquiries
– maintaining website security and preventing fraud
– managing and growing our business
Legal Obligations
We may process your information where necessary to comply with legal or regulatory obligations, including tax, accounting, fraud prevention, or legal claims.
Vital Interests
In limited situations, we may process personal information where necessary to help protect someone’s safety, wellbeing, or vital interests.
International Visitors
If you are accessing this website from outside the United Kingdom, your information may be processed and stored in accordance with applicable data protection laws relevant to your location.
Where required by law, we will rely on appropriate legal mechanisms to protect your personal information.
Service Providers and Business Tools.
We may share information with trusted third-party providers that help us operate our business and deliver services, including:
– payment processors
– email marketing platforms
– CRM and automation systems
– scheduling and booking tools
– analytics providers
– website hosting and technical support services
These providers are only given access to information necessary for their role and are expected to handle your information securely and in accordance with applicable data protection laws.
Analytics and Website Performance.
We may use tools such as Google Analytics to better understand how visitors use our website and to improve website performance, content, and user experience.
Google Analytics may collect information such as:
– pages visited
– time spent on the website
– device and browser information
– general geographic location based on IP address
You can learn more about how Google uses information here: Google Privacy & Terms page.
You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout
Business Transfers
If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
Legal Requirements
We may disclose information where required to do so by law, regulation, legal process, or to protect our legal rights, safety, or property.
Like many websites, we use cookies and similar technologies such as analytics tools, pixels, and tracking technologies to help us:
– understand how visitors use the website
– improve website performance and user experience
– analyse traffic and engagement
– support marketing and advertising activities where applicable
Some cookies are necessary for the website to function properly, while others help us improve services and communications.
You can find more detailed information about the cookies we use and how to manage your cookie preferences in our Cookies Policy: https://claudia-romero.com/cookies-policy/.
We retain personal information only for as long as necessary to:
– provide services and support
– manage bookings, purchases, or enquiries
– comply with legal, tax, accounting, or regulatory obligations
– resolve disputes or enforce agreements
– maintain business and security records where appropriate
When we no longer have a legitimate business need to process your personal information, we will securely delete, anonymise, or securely store it until deletion is possible.
Some information may remain in secure backup systems for a limited period where required for legal, technical, or security reasons.
We use appropriate security measures designed to help protect the personal information we collect and process. These measures may include secure systems, password protection, limited access controls, and trusted third-party platforms and providers.
However, while we do our best to protect your information, no method of electronic transmission or online storage can ever be guaranteed to be completely secure.
As a result, although we take security seriously and work to protect your information responsibly, we cannot guarantee absolute security against unauthorised access, cyber attacks, or other security risks beyond our reasonable control.
You should also take appropriate precautions when using the internet and only access the website and services within a secure environment.
We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.
By using this website or engaging with our services, you confirm that you are at least 18 years old or that you are a parent or legal guardian consenting to the use of the services by a minor under your supervision.
If we become aware that personal information has been collected from someone under the age of 18 without appropriate consent, we will take reasonable steps to delete that information promptly.
If you believe that a child under 18 may have provided personal information to us, please contact: claudia@claudia-romero.com
If you are located in the United Kingdom, European Economic Area (EEA), Switzerland, Canada, or other regions with applicable privacy laws, you may have rights including:
– the right to access the personal information we hold about you
– the right to request correction of inaccurate information
– the right to request deletion of your information in certain circumstances
– the right to restrict or object to certain types of processing
– the right to withdraw consent where processing is based on consent
– the right to request a copy of your information where applicable
We will consider and respond to requests in accordance with applicable data protection laws.
Withdrawing Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us.
Please note that withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
Marketing Communications
You can unsubscribe from marketing emails or promotional communications at any time by:
– clicking the unsubscribe link in emails
– contacting us directly
Please note that we may still send important non-marketing communications relating to bookings, purchases, services, events, or administrative matters where necessary.
Cookies and Tracking Technologies
Most web browsers accept cookies by default. You can usually modify your browser settings to remove or reject cookies if you prefer.
Please note that disabling cookies may affect certain website features or functionality.
For more information, please see our Cookies Policy: https://claudia-romero.com/cookies-policy/
Complaints
If you are based in the United Kingdom, European Economic Area (EEA), or Switzerland and believe your personal information is being processed unlawfully, you have the right to lodge a complaint with your relevant data protection authority.
Useful links include:
– UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/data-protection-complaints/
– European Data Protection Authorities (EEA): https://ec.europa.eu/newsroom/article29/items/612080
– Swiss Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch/en
If you are located in another country or region, you may also have the right to contact your local data protection or privacy authority.
Contact Us
If you have any questions about your privacy rights or how your information is handled, please contact: claudia@claudia-romero.com
Some web browsers, mobile operating systems, and applications include a Do-Not-Track (DNT) feature that allows you to indicate your preference not to have your online browsing activity monitored.
At present, there is no universally accepted standard for recognising or responding to Do-Not-Track signals. As a result, this website does not currently respond to DNT browser signals or similar automated tracking preference settings.
If an official standard for online tracking is adopted in the future that we are legally required to follow, we will update this Privacy Policy accordingly.
In short: Depending on where you are located, you may have additional privacy rights under the laws of your country or region.
Residents of certain countries and regions, including the United States, Canada, Australia, New Zealand, Switzerland, South Africa, the United Kingdom, and the European Economic Area (EEA), may have rights relating to:
– accessing the personal information we hold about them
– requesting correction or deletion of personal information
– objecting to or restricting certain processing activities
– withdrawing consent where applicable
– requesting information about how personal data is used
We do not sell personal information to third parties.
If you would like to exercise any privacy rights available to you under applicable laws, please contact: claudia@claudia-romero.com
We will consider and respond to requests in accordance with applicable privacy and data protection laws.
If you believe your information is being processed unlawfully, you may also have the right to contact your local privacy or data protection authority.
Useful resources include:
– UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/data-protection-complaints/
– European Data Protection Authorities (EEA): https://ec.europa.eu/newsroom/article29/items/612080
– Swiss Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch/en
We may update this Privacy Policy periodically to ensure it remains accurate and compliant with applicable laws and regulations.
Any updates will become effective once published on this website, and the “Last updated” date at the top of this page will be revised accordingly.
Where appropriate, we may also notify users of significant changes through the website or by email.
We encourage you to review this Privacy Policy occasionally to stay informed about how your information is collected, used, and protected.
If you have any questions, concerns, or comments about this Privacy Policy or how your personal information is handled, you can contact us at:
Email:
claudia@claudia-romero.com
Location:
Edinburgh, Scotland, United Kingdom
Depending on your location and applicable privacy laws, you may have the right to:
– request access to the personal information we hold about you
– request correction or updating of your information
– request deletion of your personal information
– withdraw consent where applicable
– object to certain types of processing
To make a request regarding your personal information, please contact:
We will consider and respond to requests in accordance with applicable data protection laws.